What has COVID-19 taught us about employee engagement?, Deloitte

Business is being disrupted. New business models, exponential technology, agile ways of working, and regulation are constantly changing the way organisations work. COVID-19 has only accelerated this transformation, grounded in human experience principles and which, in turn, can drive sustainable change on a behavioural, cultural, and organisational level. We take a closer look at lessons learned through the experiences of employee engagement during COVID-19.
December 17, 2020

This article was originally published by Deloitte.


Despite COVID-19’s negative effects, it is likely that we all agree on one thing – we’ve learned a lot! After local businesses were forced to close shop and manage all their employees remotely, the learning curve for managers was initially steep. Yet this new way of functioning has brought with it some valuable lessons about how to boost employee engagement that should not be forgotten in the ‘new normal’.

Employee engagement refers to the emotional commitment an employee has to their organisation and its employees, vision and goals. It is NOT about employee satisfaction, high salaries or thanking an employee after a long day of work. Many companies make the mistake of treating employee engagement as a human resources issue, when it is actually a business one… that’s right upper management, this article is also for you!

The onus is on management to introduce work methods and policies that nurture the emotional connections between employees and their workplaces and motivate them to remain committed to the company for the long-term. Here are three recommendations about how to improve employee engagement…


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